Terms
TERMS AND CONDITIONS
These Terms and Conditions govern your use of the JP Hair Care website, your communications with JP Hair Care, and appointments, bookings and salon services provided by JP Hair Care. Please read these Terms and Conditions carefully before using our website or booking an appointment. By using our website, submitting an appointment request, confirming a booking, contacting us for services, or receiving services from JP Hair Care, you agree to these Terms and Conditions to the extent permitted by applicable law. Nothing in these Terms and Conditions is intended to limit any rights that cannot lawfully be excluded under South African law, including rights under the Consumer Protection Act 68 of 2008.
ABOUT JP HAIR CARE
JP Hair Care is a hair salon located at: JP Hair Care 87 Ntemi Piliso Street Newtown Johannesburg Gauteng South Africa Telephone: 078 498 2404 WhatsApp: 078 498 2404 Website: jphaircare.co.za
ACCEPTANCE OF THESE TERMS
By accessing or using our website, submitting an enquiry, requesting an appointment or using our salon services, you acknowledge that you have read and understood these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use the website to make a booking or purchase services.
OUR SERVICES
JP Hair Care provides hair care, styling and related salon services. Services displayed on the website may include services such as: Braiding Cornrows Hair treatments Washing and blow-drying Wig installation Natural hair styling Hair colouring Relaxing and styling Other hair and beauty-related services The exact services available may change from time to time. The website may initially contain placeholder services, photographs, descriptions, durations or prices while the website is being developed. Only information confirmed by JP Hair Care should be regarded as final.
PRICES
Service prices displayed on our website may be shown as: “From R___” where the final price depends on factors such as: Hair length Hair thickness Hair condition Style complexity Products required Extensions or additional materials Time required Additional treatments Other service-specific requirements Where reasonably possible, customers will be informed of significant additional costs before additional services are carried out. Website prices may change from time to time. Where a price displayed on the website is clearly incorrect because of an obvious technical, typographical or administrative error, JP Hair Care may correct that error and communicate the correct price before providing the affected service. A customer will not be required to accept an additional service they did not agree to.
APPOINTMENT REQUESTS
JP Hair Care may accept appointment enquiries or requests through: Our website WhatsApp Telephone A third-party booking platform Direct communication with the salon Submitting an appointment request does not necessarily mean that the appointment has been confirmed. Where manager approval is required, the appointment becomes confirmed only after JP Hair Care or the relevant booking system provides confirmation. Customers should not assume an appointment has been secured merely because a form or WhatsApp message has been sent.
ONLINE BOOKING
JP Hair Care may introduce an online booking system. Customers may be asked to provide information such as: Name Contact number Service Preferred date Preferred time Preferred stylist, where available Additional appointment information An external booking provider may be used to manage appointments. Where a third-party booking service is used, additional terms imposed by that provider may apply. JP Hair Care will endeavour to ensure that online booking information is accurate, but technical errors, delays or availability conflicts may occasionally occur. Where there is a genuine scheduling conflict, JP Hair Care will contact the customer to arrange an alternative appointment where reasonably possible.
WHATSAPP BOOKINGS AND ENQUIRIES
Customers may contact JP Hair Care using WhatsApp at: 078 498 2404 WhatsApp may be used to: Ask about services Send hairstyle reference photographs Ask about availability Request an appointment Confirm appointment details Request information about pricing Sending a WhatsApp message does not automatically create a confirmed appointment. Customers should wait for confirmation from JP Hair Care.
HAIRSTYLE REFERENCE PHOTOGRAPHS
Customers may send photographs showing hairstyles, colours or looks they would like JP Hair Care to recreate. Reference images are used as guidance only. The final result may differ from a reference photograph because of factors including: Hair type Hair texture Hair length Hair density Hair condition Previous chemical treatments Available extensions or products Colour history The customer's starting hairstyle Practical limitations of the requested style JP Hair Care will aim to discuss material differences with the customer where appropriate. A reference image is not a guarantee that the final result will be identical to the photograph.
APPOINTMENT CONFIRMATION
A confirmed appointment may be communicated through: WhatsApp SMS Email Telephone The online booking platform Another communication method agreed with the customer Customers are responsible for checking that the appointment information provided is correct. This includes: Date Time Selected service Salon location Any preparation instructions
ARRIVING FOR YOUR APPOINTMENT
Customers should make reasonable efforts to arrive on time. Salon address: 87 Ntemi Piliso Street, Newtown, Johannesburg Arriving late may affect JP Hair Care's ability to complete the booked service within the allocated appointment time. Depending on the length of the delay and availability on the day, JP Hair Care may: Continue with the appointment where practical Modify the service with the customer's agreement Move the appointment to a later available time Reschedule the appointment JP Hair Care will make reasonable efforts to accommodate late customers but cannot guarantee that this will always be possible.
CANCELLATIONS
Customers may cancel an advance appointment. Customers are encouraged to notify JP Hair Care as early as reasonably possible if they can no longer attend. Cancellations may be made through the communication methods made available by JP Hair Care, which may include: WhatsApp Telephone Online booking system JP Hair Care may introduce a formal cancellation policy as the online booking system develops. Any cancellation fee imposed by JP Hair Care will be subject to applicable South African consumer law and must be reasonable in the circumstances. Relevant circumstances may include: How much notice was provided The length of the reserved appointment The service booked Whether special products or preparations were required Whether JP Hair Care was reasonably able to fill the cancelled appointment
DEPOSITS
JP Hair Care may require a deposit for certain appointments. This may apply particularly to: Long appointments High-value services Appointments requiring special materials Peak periods Certain specialised services If a deposit is required, the customer will be informed before the booking is finalised. Any conditions applying to the deposit will also be communicated. Deposits and any cancellation charges will be handled subject to applicable consumer law. A deposit should not automatically be treated as permanently non-refundable in every circumstance.
CANCELLATIONS BY JP HAIR CARE
JP Hair Care may occasionally need to cancel or reschedule an appointment because of circumstances such as: Staff illness Emergencies Power or water interruptions Equipment failure Safety concerns Building access problems Other circumstances that materially prevent the service from being provided Where reasonably possible, JP Hair Care will notify affected customers promptly and offer an alternative appointment. Where JP Hair Care cancels an appointment and a customer has paid an amount specifically for that appointment, the payment will be handled in accordance with applicable law and any applicable booking arrangement.
HAIR CONDITION AND SERVICE SUITABILITY
Customers should provide accurate information about their hair where it is relevant to the requested service. This may include information about: Previous colouring Bleaching Relaxing Chemical treatments Hair damage Scalp sensitivity Known allergies or sensitivities Recent treatments that may affect the requested service JP Hair Care may recommend that a service be changed, delayed or not performed where there are reasonable concerns about the condition of the hair or scalp or the suitability of the requested service. This is intended to protect the customer and their hair.
ALLERGIES AND SENSITIVITIES
Customers should inform JP Hair Care before a service if they know that they: Have allergies to particular hair products or ingredients Have experienced previous reactions to hair products Have a sensitive scalp Have a scalp condition that may be relevant to the service Where appropriate, JP Hair Care may recommend or require a patch test or consultation before certain chemical services. Providing this information helps JP Hair Care determine whether a service is appropriate.
RESULTS
JP Hair Care aims to provide professional services with reasonable care and skill. However, individual hair results can vary. Results may depend on factors such as: Natural hair texture Hair condition Previous treatments Products used Home maintenance Environmental conditions Customer aftercare Nothing in these Terms is intended to exclude a customer's rights where a service has not been provided in accordance with applicable consumer law.
CONCERNS ABOUT A SERVICE
If you are unhappy with a service, please contact JP Hair Care as soon as reasonably possible. This gives us an opportunity to: Understand the concern Inspect the result where appropriate Discuss a reasonable solution Customers can contact us at: Telephone / WhatsApp: 078 498 2404 Nothing in this section removes or restricts any remedy available to a consumer under applicable South African law.
REFUNDS AND REMEDIES
Any request for a refund, correction or other remedy will be considered in accordance with: The circumstances of the service Applicable South African consumer law The nature of the concern Any remedy already offered or provided These Terms do not remove any statutory right or remedy available to a customer. Where South African law gives the customer rights that conflict with these Terms, the applicable law will prevail.