Who we are

JP Hair Care, 87 Ntemi Piliso Street, Newtown, Johannesburg.

What we collect

Depending on how you interact with JP Hair Care, we may collect information including: Your full name Mobile phone number WhatsApp number Email address Appointment date and time preferences Services you are interested in Booking information Messages or enquiries you send to us Hairstyle reference photographs you voluntarily send to us Information you provide through website forms Feedback and reviews Communication history with JP Hair Care Information relating to previous appointments where necessary to provide our services Technical information relating to your use of our website Technical information may include: IP address Browser type Device type Operating system Pages visited Time spent on pages Referring website or source General website interaction information We only aim to collect personal information that is reasonably necessary for legitimate business and service purposes.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you: Request or make an appointment Contact JP Hair Care by telephone Contact us through WhatsApp Complete a form on our website Use an online booking system Send us a hairstyle or reference photograph Subscribe to marketing communications Submit feedback or a review Communicate with us through social media Visit and interact with our website Visit the salon and provide information directly to us Some information may also be collected automatically through cookies, analytics technologies and similar tools when you use our website.

HOW WE USE YOUR PERSONAL INFORMATION

JP Hair Care may use personal information to: Process appointment requests Confirm, manage, reschedule or cancel appointments Communicate with you about your appointment Respond to questions and enquiries Recommend appropriate salon services Provide hair care and salon services Send appointment reminders Provide customer support Maintain appropriate customer and booking records Improve our services and customer experience Improve the functionality and performance of our website Understand how visitors use our website Protect our website and systems against misuse or security threats Comply with legal and regulatory obligations Handle complaints or disputes Send marketing communications where permitted by law

APPOINTMENTS AND ONLINE BOOKINGS

JP Hair Care may provide online appointment booking or appointment-request functionality through our website. When submitting an appointment request, you may be asked to provide information such as: Your name Contact number Selected service Preferred appointment date Preferred appointment time Additional booking notes Unless the booking system specifically indicates otherwise, an appointment request is not considered confirmed until JP Hair Care or the applicable booking system confirms it. We may use a third-party appointment booking provider to process bookings. If a third-party booking provider is introduced, that provider may process some of your personal information on our behalf or in accordance with its own privacy practices. We encourage you to review the privacy policy of any external booking provider that you use.

WHATSAPP COMMUNICATION

JP Hair Care uses WhatsApp as one of its customer communication channels. If you contact us through WhatsApp, we may receive information including: Your telephone number Your WhatsApp profile name Your messages Images you send to us Hairstyle reference photographs Appointment enquiries Other information you voluntarily provide We use this information primarily to respond to enquiries, assist with service selection and manage appointments. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices. Please avoid sending unnecessary sensitive or confidential personal information through WhatsApp.

PHOTOS AND HAIRSTYLE REFERENCES

Customers may voluntarily send photographs showing hairstyles they would like JP Hair Care to recreate or use as inspiration. These photographs may be used to: Understand your requested hairstyle Recommend an appropriate service Estimate the type of appointment required Assist with appointment preparation JP Hair Care will not use a customer's personal photograph for public advertising, website galleries or social-media marketing without appropriate permission. Where JP Hair Care wishes to photograph completed work for promotional purposes, permission should be obtained from the customer where the photograph identifies or can reasonably identify that customer.

CONTACT FORMS

If you contact us using a website form, we may collect: Name Telephone or WhatsApp number Email address Service of interest Message or enquiry We use this information to respond to your enquiry and provide the assistance you requested.

MARKETING COMMUNICATIONS

JP Hair Care may occasionally communicate promotions, offers, salon updates or other marketing information. Where required by law, we will obtain appropriate consent before sending unsolicited electronic marketing communications. You can withdraw your consent or ask us to stop sending marketing communications at any time. You may do this by: Using an unsubscribe option where provided Replying and asking us to stop Contacting JP Hair Care directly Sending us a WhatsApp message at 078 498 2404 Stopping marketing communications will not prevent us from contacting you where necessary regarding an existing appointment, transaction or customer-service matter.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies. Cookies are small files or pieces of information used by websites to perform functions, remember certain preferences and understand how visitors interact with a website. We may use cookies for purposes including: Essential website functionality Website security Performance monitoring Analytics Remembering user preferences Understanding visitor behaviour Where non-essential analytics or advertising technologies require consent, the website should provide appropriate cookie choices.

GOOGLE ANALYTICS

JP Hair Care may use Google Analytics or similar analytics services to understand how visitors use the website. Analytics information may include: Pages viewed Approximate traffic source Device type Browser information General interaction behaviour Approximate geographic information This information helps us understand website performance and improve the customer experience. Google and other analytics providers may process information according to their own privacy policies.

SOCIAL MEDIA

Our website may contain links to JP Hair Care's social-media profiles, including: Instagram TikTok When you follow a link to an external social-media platform, your interaction with that platform is governed by that platform's own terms and privacy policy. JP Hair Care does not control how external social-media platforms process your personal information.

THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to help us operate our website and business. These may include providers of: Website hosting Appointment scheduling Analytics Email Website forms Cloud storage Communications Cybersecurity Maps and directions Payment processing if introduced in future These providers may process personal information only where necessary to provide their services. Where appropriate, JP Hair Care will take reasonable steps to ensure that service providers processing personal information on our behalf provide suitable protection for that information.

GOOGLE MAPS AND DIRECTIONS

Our website may use Google Maps or similar services to help customers locate JP Hair Care. When you interact with an embedded map or external directions service, information may be processed by that service according to its own privacy practices.

PAYMENT INFORMATION

JP Hair Care does not currently need to collect payment-card information through this website unless an online payment or deposit feature is introduced. If online payments or deposits are introduced, payments should be processed through a secure third-party payment provider. JP Hair Care should not directly store customers' complete payment-card details unless specifically required and appropriate security measures are in place.

WHEN WE MAY SHARE PERSONAL INFORMATION

JP Hair Care does not sell personal information. We may share personal information where reasonably necessary with: Service providers assisting with the operation of our website Appointment booking providers Communication providers Analytics providers Payment providers if online payments are introduced Professional advisers where necessary Government authorities, regulators or law-enforcement agencies where required by law We may also disclose information where necessary to establish, exercise or defend legal rights.

INTERNATIONAL DATA TRANSFERS

Some third-party technology providers used by our website may operate systems or servers outside South Africa. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements. This may include using service providers that maintain appropriate safeguards for personal information.

HOW LONG WE KEEP PERSONAL INFORMATION

JP Hair Care will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law. Retention periods may depend on factors including: Appointment and customer-service requirements Business record-keeping needs Legal requirements Tax or accounting requirements Dispute resolution Consent provided by the customer When personal information is no longer reasonably required, it may be securely deleted, destroyed or de-identified where appropriate.

HOW WE PROTECT PERSONAL INFORMATION

JP Hair Care takes reasonable technical and organisational steps to protect personal information against: Loss Theft Unauthorised access Unauthorised disclosure Alteration Destruction Misuse Measures may include: Password protection Secure website connections Access controls Secure service providers Software updates Restricted access to customer information Appropriate backups and security procedures However, no internet-based system can guarantee absolute security.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to: Ask whether JP Hair Care holds personal information about you Request access to your personal information Request correction of inaccurate or incomplete personal information Request deletion or destruction of personal information where legally applicable Object to certain processing of your personal information Withdraw consent where processing is based on consent Object to or opt out of direct marketing Lodge a complaint regarding the processing of your personal information To exercise any of these rights, please contact JP Hair Care using the contact information provided in this Privacy Policy. We may need to verify your identity before responding to certain requests.

CHILDREN'S PERSONAL INFORMATION

Our website and online booking services are not intended to collect children's personal information unnecessarily. Where personal information relating to a child is required, it should be provided and processed with the involvement or authorisation of a parent or legal guardian where required by law.

LINKS TO OTHER WEBSITES

Our website may contain links to external websites or platforms. These may include: Booking providers Google Maps Instagram TikTok WhatsApp JP Hair Care is not responsible for the privacy practices, security or content of external websites. Visitors should review the privacy policies of those services before providing personal information to them.

DATA SECURITY INCIDENTS If JP Hair Care becomes aware of a security

If JP Hair Care becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and contain the incident. Where required by applicable law, affected individuals and/or the appropriate regulatory authority will be notified.

CHANGES TO THIS PRIVACY POLICY

JP Hair Care may update this Privacy Policy from time to time to reflect: Changes to our services Changes to our website New booking or technology providers Changes to our data practices Changes to applicable law The updated Privacy Policy will be published on our website with a revised “Last Updated” date. We encourage visitors to review this page periodically

CONTACT JP HAIR CARE

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how JP Hair Care handles your personal information, contact us at: JP Hair Care 87 Ntemi Piliso Street Newtown Johannesburg Gauteng South Africa Telephone: 078 498 2404 WhatsApp: 078 498 2404 Website: https://jphaircare.co.za

INFORMATION REGULATOR

If you believe that your personal information has been processed unlawfully and you are unable to resolve the issue directly with JP Hair Care, you may have the right to lodge a complaint with the Information Regulator of South Africa. Information about complaints, privacy rights and POPIA can be obtained from the Information Regulator's official website. © 2026 JP Hair Care. All rights reserved.