Booking / Cancellation Policy

BOOKING POLICY

**JP Hair Care** **Effective Date:** 12 October 2026 **Last Updated:** 12 October 2026 Thank you for choosing JP Hair Care. Our Booking Policy is designed to help us manage appointments fairly, reduce unnecessary delays and make sure every client receives the time and attention required for their service. Please read this policy before requesting or confirming an appointment. ## 1. CONTACT DETAILS **JP Hair Care** 87 Ntemi Piliso Street Newtown Johannesburg Gauteng South Africa **Phone:** 078 498 2404 **WhatsApp:** 078 498 2404 **Website:** [INSERT WEBSITE URL] ## 2. HOW TO BOOK Appointments may be requested through: - The JP Hair Care website - WhatsApp - Telephone - Our online booking platform once available - Direct communication with the salon WhatsApp: **078 498 2404** Where online booking is available, customers may select their preferred service, date and time through the booking system. ## 3. APPOINTMENT REQUESTS Submitting an appointment request does **not automatically mean that your appointment has been confirmed**. Your booking is confirmed only after you receive confirmation from: - JP Hair Care - The salon manager - Our booking platform, where applicable Please do not travel to the salon based only on submitting a booking request unless you have received confirmation. ## 4. BOOKING CONFIRMATION Once your appointment has been approved, you may receive confirmation through: - WhatsApp - SMS - Email - Telephone - Our booking platform Please check your appointment details carefully. Make sure the following information is correct: - Service - Date - Time - Salon location - Any preparation instructions If something is incorrect, please contact us as soon as possible. ## 5. NOT SURE WHAT TO BOOK? If you are unsure which service to select, you are welcome to send us a reference photo on WhatsApp. Send your image to: **078 498 2404** Please include a short message explaining what you would like. Our team will help you identify the most suitable service before your appointment is confirmed. ## 6. SERVICE PRICES Some services may be advertised using a starting price such as: **“From R450”** This means the final price may vary depending on factors such as: - Hair length - Hair thickness - Hair condition - Style complexity - Products required - Extensions or additional materials - Time required - Additional requested services Where reasonably possible, any significant price difference will be communicated before additional work is carried out. Customers may also request a price estimate before confirming an appointment. ## 7. APPOINTMENT DURATION Appointment durations displayed on the website or booking system are estimates. The actual time required may vary depending on: - Hair length - Hair density - Hair condition - Complexity of the requested style - Additional services - Preparation required Please allow enough time for your appointment, especially for braids, colour, wig installation and other longer services. ## 8. DEPOSITS JP Hair Care may require a deposit to secure certain appointments. Deposits may be required for: - Long appointments - High-value services - Peak periods - Services requiring special preparation - Services requiring materials to be purchased in advance - Customers with a history of missed appointments If a deposit is required, the amount and payment instructions will be communicated before the booking is confirmed. Your appointment may not be considered fully secured until the required deposit has been received. Any deposit or cancellation charge will be handled in accordance with applicable South African consumer law. ## 9. PAYMENT OF DEPOSITS Where a deposit is required, only use payment details provided through an official JP Hair Care communication channel. If you receive unexpected or suspicious banking details, confirm them with JP Hair Care before making payment. Contact: **078 498 2404** JP Hair Care will not knowingly ask customers to send banking passwords, PINs or OTP codes. ## 10. CANCELLATIONS We understand that plans sometimes change. If you need to cancel your appointment, please inform JP Hair Care as early as possible. We recommend giving us at least: **24 hours' notice** where reasonably possible. Cancellations can be made through: - WhatsApp - Telephone - The online booking system where available Customers have the right to cancel an advance booking subject to applicable South African law. Where applicable, JP Hair Care may impose a reasonable cancellation charge based on the circumstances of the cancellation. ## 11. LATE CANCELLATIONS A cancellation made shortly before an appointment may make it difficult for JP Hair Care to offer the reserved time to another customer. Where a deposit has been paid and a customer cancels with insufficient notice, JP Hair Care may retain a reasonable portion of the deposit or apply a reasonable cancellation charge where permitted by law. The amount, if any, will depend on circumstances including: - The amount of notice given - The length of the appointment - The service booked - Whether special products or materials were prepared - Whether another customer could reasonably fill the appointment JP Hair Care does not apply an automatic 100% cancellation penalty in every situation. ## 12. RESCHEDULING If you need to change your appointment, please contact us as early as possible. We recommend giving at least: **24 hours' notice** where reasonably possible. Rescheduling is subject to availability. We cannot guarantee that your preferred replacement date or time will be available. Where a deposit has already been paid, JP Hair Care may allow it to be transferred to the rescheduled appointment depending on the circumstances. ## 13. NO-SHOWS A no-show occurs when a client does not attend a confirmed appointment and does not provide reasonable notice. No-shows cause lost appointment time that could have been offered to another client. Customers who repeatedly miss appointments without notice may be required to: - Pay a deposit before booking again - Pay for certain services in advance - Contact the salon directly before another booking is accepted Any fees or deposit requirements will remain subject to applicable consumer protection law. ## 14. LATE ARRIVALS Please arrive on time for your appointment. If you expect to be late, contact JP Hair Care as soon as possible. WhatsApp / Phone: **078 498 2404** We will make reasonable efforts to accommodate late arrivals. However, arriving late may result in: - A shorter appointment - Modification of the booked service with your agreement - A later start time - Rescheduling This will depend on the amount of time available and appointments scheduled after yours. Significant lateness may require the appointment to be rescheduled if the booked service can no longer reasonably be completed. ## 15. ARRIVING EARLY Where possible, we recommend arriving approximately **5–10 minutes before your appointment**, particularly if it is your first visit. This gives you time to: - Find the salon - Discuss your service - Confirm your requested style - Ask questions before the appointment starts ## 16. HAIR PREPARATION Different services may require different preparation. Preparation instructions may be provided when your appointment is confirmed. Depending on the service, customers may be asked to arrive with hair: - Washed - Detangled - Product-free - Stretched - Prepared in another specific way Do not assume that preparation is required unless JP Hair Care has instructed you to do so. If you are unsure, please ask us before your appointment. ## 17. REFERENCE PHOTOS Customers are encouraged to send or bring inspiration photographs where appropriate. Reference photographs help our team understand the desired result. However, the final hairstyle may not be identical to the reference photograph. Results can vary because of: - Hair length - Texture - Density - Hair condition - Previous treatments - Available products - Extensions - Colour history Our team will aim to explain any important differences before performing the service. ## 18. SERVICE CHANGES If you decide to change your service after arriving, please discuss this with JP Hair Care before the appointment begins. Changes are subject to: - Available time - Staff availability - Product availability - Price differences If the requested change requires substantially more time than the original booking, it may need to be scheduled for another appointment. ## 19. ADDITIONAL SERVICES Please tell us before or during the consultation if you would like to add another service. Additional services are subject to: - Availability - Time - Pricing - Staff availability Any significant additional charges should be communicated before the additional work is performed. ## 20. HAIR AND SCALP INFORMATION Please tell JP Hair Care about relevant information that may affect your service. This may include: - Recent colouring - Bleaching - Relaxing - Chemical treatments - Hair breakage - Scalp irritation - Known allergies - Previous reactions to products - Significant hair damage This helps us determine whether the requested service is suitable. ## 21. CHEMICAL SERVICES Certain services involving colour, relaxers or other chemical products may require additional consultation or testing. JP Hair Care may recommend: - A patch test - Strand test - Alternative service - Delaying the service where reasonably necessary. JP Hair Care may decline or modify a requested chemical service where there is a reasonable concern about the condition of the customer's hair or scalp. ## 22. CHILDREN'S APPOINTMENTS Children may receive salon services where appropriate. A parent or legal guardian may be required to: - Make the booking - Approve certain services - Remain available during the appointment Particular care may be required for services involving chemicals or other treatments. ## 23. WALK-INS Walk-in customers may be assisted where capacity is available. However, walk-in service is **subject to availability** and cannot be guaranteed. Booking in advance is recommended where you want a specific date, time or service. ## 24. BOOKING FOR ANOTHER PERSON You may request an appointment on behalf of someone else. Please ensure that: - The correct customer's details are provided - The customer is aware of the booking - Any relevant service requirements are communicated - The customer is aware of this Booking Policy ## 25. APPOINTMENTS FOR LONG SERVICES Some hairstyles require several hours to complete. For longer services, customers should plan accordingly. Where possible: - Arrive on time - Eat beforehand if appropriate - Bring any required extensions or materials if instructed - Allow sufficient time before scheduling other commitments The estimated finish time may change depending on the service. ## 26. PRODUCTS AND EXTENSIONS Some appointments may require specific: - Hair extensions - Wigs - Products - Accessories - Additional materials JP Hair Care will communicate where the customer is expected to provide an item or where an additional charge may apply. Please confirm these requirements before your appointment. ## 27. SALON DELAYS While we aim to begin appointments on time, occasional delays may happen because salon services can take longer than expected. JP Hair Care will make reasonable efforts to minimise delays. Where a significant delay occurs, we will aim to communicate this to affected customers where reasonably possible. ## 28. CANCELLATIONS BY JP HAIR CARE JP Hair Care may occasionally need to cancel or reschedule an appointment because of circumstances including: - Staff illness - Emergencies - Equipment failure - Power interruptions - Water interruptions - Building access problems - Safety concerns - Other circumstances reasonably outside our control Where possible, affected clients will be contacted as soon as reasonably practical. We will aim to offer an alternative appointment. If JP Hair Care cancels an appointment for which a customer has paid a deposit or advance payment, the amount will be handled fairly and in accordance with applicable law and the circumstances of the cancellation. ## 29. ONLINE BOOKING SYSTEM JP Hair Care may use a third-party booking provider. Where an online booking platform is used: - Available times may be displayed through the platform - Customers may receive automated confirmations - Customers may receive appointment reminders - Customers may be able to reschedule or cancel through the platform Some aspects of the booking process may also be subject to the booking provider's terms. JP Hair Care's Privacy Policy explains how personal information associated with bookings is handled. ## 30. WHATSAPP BOOKINGS WhatsApp remains available for customers who: - Need help choosing a service - Want to send a hairstyle reference - Have questions about pricing - Need help with availability - Want to contact the manager directly WhatsApp: **078 498 2404** A WhatsApp conversation does not create a confirmed appointment until confirmation has been provided. ## 31. BOOKING REMINDERS JP Hair Care or its booking provider may send appointment reminders through channels such as: - WhatsApp - SMS - Email - Booking notifications Customers remain responsible for remembering confirmed appointments even if an automated reminder is not successfully delivered. ## 32. CORRECT CONTACT INFORMATION Please provide an accurate: - Name - Telephone number - WhatsApp number - Email address where applicable JP Hair Care cannot guarantee appointment notifications if incorrect contact information is provided. ## 33. PRIVACY Information supplied while booking an appointment will be handled in accordance with the JP Hair Care Privacy Policy. The Privacy Policy should be read together with this Booking Policy. **Privacy Policy:** [INSERT PRIVACY POLICY URL] ## 34. TERMS AND CONDITIONS Appointments and use of the JP Hair Care website are also subject to our Terms and Conditions. **Terms and Conditions:** [INSERT TERMS URL] ## 35. CONSUMER RIGHTS Nothing in this Booking Policy is intended to remove or restrict rights provided to customers under applicable South African law. In particular, cancellation charges and deposits will be handled subject to applicable consumer protection requirements. Where this Booking Policy conflicts with a mandatory legal right, the applicable law will take precedence. ## 36. CHANGES TO THIS POLICY JP Hair Care may update this Booking Policy as our booking procedures develop. This may happen when we introduce: - Online booking - Stylist selection - Deposits - Online payments - Automated reminders - New salon services - Updated cancellation procedures The latest version will be displayed on the website. ## 37. CONTACT US For bookings, cancellations, rescheduling or questions about this policy, contact: **JP Hair Care** 87 Ntemi Piliso Street Newtown Johannesburg Gauteng South Africa **Phone:** 078 498 2404 **WhatsApp:** 078 498 2404 **Website:** jphaircare.co.za © 2026 JP Hair Care. All rights reserved.